Account and Billing

Membership, Payment and Billing questions.

What are the benefits of being a Love Nature app subscriber?
Love Nature app is a streaming video on demand app designed specifically for nature lovers. Our mission at Love Nature is to bring our audience closer...
Mon, 1 Feb, 2016 at 10:52 AM
Forgotten password / Password reset
If you've forgotten or need to reset your password: Go to the upper right-hand corner of any page and click on the Log In link. Beneath the password fi...
Mon, 1 Feb, 2016 at 10:54 AM
How much does a Love Nature subscription cost?
Love Nature subscribers pay a monthly subscription fee depending on their geographical location. For example, in the UK, customers are charged a fee o...
Fri, 4 Dec, 2015 at 2:17 PM
What payment methods do you accept?
We accept the following credit cards: Visa, MasterCard, and American Express.
Mon, 1 Feb, 2016 at 10:54 AM
When will I be billed?
After your free month, you will be billed on the same day as you originally subscribed. For example, if you subscribed on October 14, then we will cha...
Mon, 8 Jun, 2015 at 11:48 AM
How do I unsubscribe from Love Nature app Newsletters?
The Love Nature app newsletter keeps you up to date on the new content we have added to the app over the past two weeks so you always know what’s new.   ...
Mon, 8 Jun, 2015 at 10:47 AM
Can I cancel anytime?
Absolutely, you can easily cancel your membership any time, online, 24-hours a day with no cancellation fees. Your membership remains active until your next...
Thu, 12 Nov, 2015 at 1:11 PM
How do I find my login details?
Your 'username' is the email address you used to sign up. We do not keep your password visible anywhere, but you can always reset your password if...
Thu, 12 Nov, 2015 at 12:40 PM
Can I download videos to my computer once I'm a subscriber?
Love Nature is a streaming video demand (SVOD) service and we do not allow downloading of videos directly onto your computer.
Mon, 1 Feb, 2016 at 10:55 AM
Why didn't I receive my membership confirmation email?
Upon starting your free trial membership you should immediately receive a welcome email confirming the start of your trial period. If you did not receive th...
Mon, 1 Feb, 2016 at 10:57 AM