Troubleshooting

Why are my videos starting and stopping repeatedly?
Our video player adaptively adjusts to your local network conditions to provide the highest quality playback experience possible. Our videos are available i...
Fri, 4 Dec, 2015 at 1:41 PM
I’m experiencing reduced video quality on LoveNature.com
Please try the following: Confirm your data connection speed by going to speedtest.net. Click on the Begin Test button and compare your results to o...
Mon, 1 Feb, 2016 at 11:18 AM
Can I watch 4K content without a 4K TV?
If you’re watching videos that are tagged as 4K but you don’t have a 4K TV, you’ll get the best resolution possible for your device. Thanks to adaptive stre...
Thu, 4 Jun, 2015 at 12:19 PM
Where can I find the videos I added to my Watchlist?
When logged into the Love Nature service, you'll see your Favourites as a category item. If you do not see anything in this category, you may not have ...
Mon, 1 Feb, 2016 at 11:19 AM
I'm experiencing Stuttering or Pausing
If you are experiencing stuttering while on a wireless connection, try moving your device closer to your wireless router or plug your computer into a hard w...
Thu, 4 Jun, 2015 at 11:57 AM
I have a 4K TV but I’m not getting content in 4K?
Having a 4K capable TV means your screen can support 4K resolution video, but it doesn’t mean your Love Nature app is being delivered in 4K. If your connect...
Thu, 12 Nov, 2015 at 2:07 PM
How do I delete a video from my Favourites or Watchlist?
On LoveNature.com you can remove videos from your Watch List/favourites by hovering over the video you wish to remove. You will see an X in the corner of th...
Mon, 1 Feb, 2016 at 11:20 AM
My videos won’t start at all
Try clearing your browser cache/temporary internet files. In order to effectively connect to our servers, a fast ping speed is necessary. Go to pingtest....
Mon, 1 Feb, 2016 at 11:21 AM
Favourites are not updating on LoveNature.com or one of the device apps.
In most cases, adding new videos to your favourites should happen within a few seconds itself. For some of the apps, your favourites will update after you e...
Mon, 1 Feb, 2016 at 11:23 AM
What should I do if I am having audio issues?
If you are having issues with audio playback, it could be due to the settings on your computer or device. We recommended you try the following to resolve th...
Mon, 1 Feb, 2016 at 11:25 AM