General Questions

What is 4K content?
4K or Ultra HD content is video with a resolution up to four times greater than 1080p. 4K playback requires a 4K compatible TV set (or any other 4K display)...
Fri, 4 Dec, 2015 at 11:58 AM
Is all the content featured on LoveNature.com also available on all the device applications?
All video content you watch via your Love Nature subscription on the LoveNature.com website will also be available to you anytime, anywhere on Love Nature s...
Fri, 4 Dec, 2015 at 12:02 PM
Are all of the features available on the website also available through the app?
Yes, since we strive to provide the most consistent viewing experience regardless of platform. We are always working to upgrade our member experience and to...
Fri, 4 Dec, 2015 at 1:35 PM
What are the icons on the images in the app? What do they mean?
Love Nature has created Nature Scenes, which are hour or half hour-long playlists that showcase different nature experiences. Nature Scenes are divided into...
Thu, 12 Nov, 2015 at 2:09 PM
How do I contact Love Nature?
You can reach us through the main Help Centre at http://www.support.lovenature.com. Our customer support team will be happy to assist you! To resolv...
Fri, 4 Dec, 2015 at 1:36 PM
Why do I need to subscribe to watch video from the Love Nature app?
Love Nature offers a one month free trial period where members can experience the service before they are billed. After the one month free trial, the cost t...
Fri, 4 Dec, 2015 at 1:37 PM
How can I become a Love Nature app subscriber?
To become a Love Nature app subscriber, visit LoveNature.com and click on START FREE MONTH or click LOGIN on the top right-hand corner. To begin, first crea...
Mon, 8 Jun, 2015 at 11:28 AM
How does the free trial work?
The free trial gives you unlimited access to all Love Nature content and updates, on any platform for 30 days. You will only be billed once your trial perio...
Thu, 12 Nov, 2015 at 2:14 PM
Why do I have to provide my credit card information?
In order for us to sign you up as a subscriber to the Love Nature app and continue to give you access to award winning documentaries, stunning 4K Nature Sce...
Fri, 4 Dec, 2015 at 1:39 PM
How do I create an account?
Creating an account is easy! You will be asked to provide your email address and a valid credit card. You will not be billed until after your 30 day free tr...
Thu, 12 Nov, 2015 at 2:16 PM