Here are some reasons that might be preventing you from getting there:

• Your method of payment is not valid for online recurring transactions; this is common for prepaid or reloadable debit cards.

• The mailing address you’re using doesn’t match what the bank has on file.

• The 3-digit security code (or 4 if you are using American Express) is incorrect.

• You have not provided us with a valid email address. 

• You live in a country where the Love Nature app is not yet available.